Frequently Asked Questions - Hotel Monaco in Downtown San Francisco's Union Square

	Hotel Reservations Modify/Cancel Specials & Packages Air/Car/Hotel Government Per Diem Rates AAA Members Gift Certificates Frequently Asked Questions Hotel Services Onsite Fitness Center In Room Spa Services Global Business Program KimptonKids Concierge EarthCare: Our Eco Program Kimpton Cares: Social Responsibility Shop the Kimpton Style Catalog Frequently Asked Questions Meetings Overview Photos Floorplans Catering Weddings Social Events Promotions Keep It Green	Frequently Asked Questions General When is check in/check out time? Do you allow smoking on property? In the rooms? How much do you charge for high speed/wifi internet access? Do you have high-speed wired and/or wireless internet access available? Do you have a fitness center? What kind of equipment does it have? What are the hours? Do you offer room service? What are the hours? Do you have a business center? Do you have a Pool? Do you have a spa? What are the hours? Transportation/Directions How do I get to the Hotel? Do you offer free shuttle service from the airport? What are your cross streets? Do you have onsite parking? How much is parking? Is it included in my room rate? Reservations Will your rooms allow rollaways/cribs/playards? Is there a charge? I booked on a website other than the hotel website and I need to make a change to my reservation. How do I do this? What is the minimum age requirement to check in to the room? What is your cancellation/deposit policy? Is my ID/passport required at check in? What age do kids stay for free? Do you have connecting rooms? Do you have ADA rooms? Do you have an early departure fee? Restaurant What are the hours of the restaurant/bar/lounge? Accounting I have questions about my bill. Who do I call? What forms of payment are accepted to pay for my room? Pets Are pets allowed? Are there restrictions for weight, height or types? Do you have pet free rooms for those with allergies? Do you have pet sitting or dog walking services? How far do you have to walk to take your pet out? Concierge I want flowers, chocolates, champagne, gifts sent to the room. How do I do this? Meetings How do I book a meeting? How can I create a unique atmosphere during my meeting? Do you offer special group rates? My company feels strongly about sustainable partnerships, how can Kimpton incorporate an eco-friendly element to our meeting? Need more information about booking a meeting at a Kimpton Hotel? How can I book a wedding at a Kimpton Hotel? Still have a Question? Contact Us General Question What is check in/check out time? Answer Check in is at 3 p.m., check out is at 12 noon. Question Do you allow smoking on property? In the rooms? Answer No, the Hotel Monaco San Francisco is a smoke free establishment. Question How much do you charge for high speed/wifi internet access? Answer We offer complimentary Wi-Fi Internet access in all guest rooms and public spaces with Kimpton InTouch membership. Question Do you have high-speed wired and/or wireless internet access available? Answer Wireless internet access is available throughout the hotel and High-speed wired internet access is available in a select number of rooms. Question Do you have a fitness center? What kind of equipment does it have? What are the hours? Answer Yes we do. Guests receive complimentary use of our on-site luxury hotel health club and aerobic exercise equipment featuring bicycles, stairclimbers, treadmill and weight training stations/free weights. The hours of operation are from 6 a.m. – 10 p.m. daily. Question Do you offer room service? What are the hours? Answer Yes, we do have 24-hour room service menu available. Question Do you have a business center? Answer Yes, our 24-hour business center is available to all hotel guests. Question Do you have a pool? Answer Sorry, we do not have a pool at the hotel. Question Do you have a spa? What are the hours? Answer Yes we do. The 2000 sq. ft. VOS Spa is on site and is open from 8 a.m. – 8 p.m., 7 days a week. Plan to indulge yourself while experiencing the sophistication of the Hotel Monaco. Transportation/Directions Question How do I get to the hotel? Answer Please see our Maps & Directions page Question Do you offer free shuttle service from the airport? Answer We do not offer a complimentary shuttle service. Please contact the concierge for transportation assistance or you may access transportation information here. Question What are your cross streets? Answer We are located on Geary St at Taylor St. Question Do you have onsite parking? How much is parking? Is it included in my room rate? Answer Yes we do. Valet parking is available for $49/night plus tax and $64/night plus tax for oversized vehicles. We also offer a 25% discount on hybrid vehicles. The parking charge is an additional charge to the room rate and is not included unless otherwise noted in the package. Reservations Question Will your rooms allow rollaways/cribs/playards? Is there a charge? Answer Sorry, our rooms do not accommodate rollaway beds. Cribs are available free of charge. Question I booked on a website other than the hotel website and I need to make a change to my reservation. How do I do this? Answer You need to contact the channel through which you made your reservation. Question What is the minimum age requirement to check in to the room? Answer You must be 18 years of age with a valid ID to check in to the hotel. If you are under 21, all alcoholic beverages will be removed from your honor bar at the time of check in. Question What is your cancellation/deposit policy? Answer We require a credit card at the time of booking. You must cancel outside of 24 hours prior to arrival (6 p.m. local hotel time) to avoid a charge of one night's room and tax to your card. Please note that for special rates, packages and certain seasons, this policy is subject to change. Question Is my ID/passport required at check in? Answer We do require presentation of a valid government-issued identification at the time of check-in. Question What age do kids stay for free? Answer Kids 17 and under stay for free in existing bedding when accompanying an adult. Question Do you have connecting rooms? Answer Yes, we have some connecting rooms at the hotel. You may make a request for connecting rooms; however, they are not guaranteed. Question Do you have ADA rooms? Answer Yes, we have ADA rooms at the hotel. We have some rooms with roll-in showers, wider doors, and we have wheelchairs and bath chairs available for your convenience. If you have special needs and would like to get a guaranteed ADA room, please contact the hotel. Question Do you have an early departure fee? Answer Yes, an early departure fee in an amount of up to one night's room and tax may apply. Restaurant Question What are the hours of the restaurant/bar/lounge? Answer The Grand Café is open during the following hours: Breakfast: Monday – Friday, 7:00 a.m. to 10:30 a.m. Brunch: Saturday, 8:00 a.m. to 2:30 a.m. Sunday, 9:00 a.m. to 2:30 a.m. Lunch: Monday – Friday, 11:30 a.m. to 2:30 a.m. Dinner: Sunday – Thursday, 5:30 a.m. to 10:00 a.m. Friday – Saturday, 5:30 a.m. to 11:00 a.m. Bar Menu: Monday – Sunday, from 11:30 a.m. till late Accounting Question I have questions about my bill. Who do I call? Answer You may contact the hotel at 415.292.0100 and ask for the accounting department Question What forms of payment are accepted to pay for my room? Answer We accept all major credit cards. When you check in to the hotel, we will hold the full room and tax total, plus $100 for honor bar and restaurant charges. These charges will be released from your account within 5 days after check out. We do not accept checks. If you would like to check in to the hotel with cash, we will ask for a deposit of the full room charges and tax plus $100 per night for honor bar and restaurant charges. You will get the remaining money back at the time of check out. Pets Question Are pets allowed? Are there restrictions for weight, height or types? Answer We welcome your pets with no restrictions. Question Do you have pet free rooms for those with allergies? Answer Yes, we have designated pet-friendly floors. Question Do you have pet sitting or dog walking services? Answer We do not provide pet sitting or dog walking services on property; however, we have recommendations for outside parties at a charge. Question How far do you have to walk to take your pet out? Answer We are located 1.1mi from the nearest off-leash dog park (Jefferson Square). Concierge Question I want flowers, chocolates, champagne, gifts sent to the room. How do I do this? Answer You may call the hotel at 415.292.0100 and ask for the concierge. Meetings Question How do I book a meeting? Answer Fill out an RFP online form and host your next meeting at a Kimpton Hotel: Request for Proposal Question How can I create a unique atmosphere during my meeting? Answer Creative amenities are a cornerstone of Kimpton Hotels, and meetings here are anything but ordinary. Visit Signature Meetings to find out more information on how to plan your next event. Question Do you offer special group rates? Answer Kimpton Hotels offers special rates during certain times of the year and the week. Please find a list of our Hot Dates, Great Rates and book your next meeting at a Kimpton Hotel. Question My company feels strongly about sustainable partnerships, how can Kimpton incorporate an eco-friendly element to our meeting? Answer Hold your next meeting in one of our hotels and the effect will be great, but the cause will be greater. Kimpton offers Great Meetings, Great Causes to help support our environment. Question Need more information about booking a meeting at a Kimpton Hotel? Answer Whether your goal is productivity or festivity, we make sure every detail is managed with caring service and a sense of style. Visit Kimpton Meetings for more information. Question How can I book a wedding at a Kimpton Hotel? Answer Let us help you plan your perfect wedding, please visit Kimpton Weddings for more information. Back to top Still have a Question? Contact Us